Journal of African Studies and Sustainable Development

The relevance of e-commerce to commercial banks especially in the First Bank PLC , Bwari Area Council, Abuja ,Nigeria has not attracted much attention. There is still doubt on its relevance on elevation of banking industries in Nigeria. Thus, this study examined the effect of e-commerce on performance of commercial banks (A case study of first bank plc, Bwari Area Council, Abuja). The study adopted a Survey design. The sample size of was determined using the popular Taro Yamani formula (1964) which gave a sample size of 246. The study relied on only on the primary data. The questionnaire was the instrument used for data collection. The hypotheses were tested using Regression analysis. According to the findings, electronic trading has a significant effect on performance of First Bank Plc, Bwari area council, Abuja, Online delivery has significantly influenced on customer satisfaction and there is a significant relationship between online sourcing and efficiency of first bank plc, Bwari area council, Abuja. The study concluded that e-commerce boosts and promotes organizational performance, makes organizations, banks and other financial service providers to become competitively advantageous and reduces operational cost. Anything less, would be undesirable as it is easier to arouse a demand, etc. The Study recommended that banks and other financial service providers should leverage their investments on information technology to fully realize the benefits of e-commerce, banks should anticipate competitors’ actions and develop new marketing and succession plans that are robust and contingent, banking industry should embrace the use of electronic commerce for improved profitability, productivity and operate optimally amidst competitors and also that skilled, experienced and dynamic personnel should be used, as this would lead to effective customer service delivery.

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