Staff Welfare Package and Employee Service Delivery: A Study of Onitsha South Local Government Council
This paper sheds light on how staff welfare programmes could help to improve service delivery using Onitsha south local government council in Anambra state. The methodology was primarily survey and involved the use of questionnaires. A total of 211 questionnaires were administered on various categories of workers in Onitsha south local government council. Out of 211 questionnaires administered 180 were retrieved, chi-square statistical technique was used to test the hypotheses at ? 0.05 level of significance. The findings of the study revealed that staff welfare programme have positive effect on service delivery. They are capable of attracting and holding employees, assisting employees in meeting their needs, improving morale, increasing employee security and blunting the sharp edges of managerial autocracy. The paper goes further to advance suggestions for mending loopholes discovered in the administration of welfare programme for workers.
Keywords: council, delivery, employee, government, local, onitsha, package, service, south, staff, study, welfare